Privacy Policy

Last updated: 19 September 2026

Horse Riding Store respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how it may be shared and the choices available to you.

This policy applies when you visit horseridingstore.com, create an account, place an order, contact us, submit a review or otherwise interact with our website.

Who We Are

Horse Riding Store operates the website:

HOME

For the purposes of applicable privacy law, Horse Riding Store is responsible for the personal information collected through this website.

Privacy-related questions or requests can be submitted through our Contact Us page.

Information We Collect

The information collected depends on how you use the website.

Information You Provide

We may collect information that you voluntarily provide, including:

• Your name
• Email address
• Telephone number
• Billing address
• Shipping address
• Account username and password
• Products purchased or returned
• Order notes and customer-service messages
• Product reviews, ratings or comments
• Information supplied through contact forms
• Preferences and marketing choices

Please do not send sensitive personal information through contact forms, reviews or order notes unless it is necessary for us to assist you.

Order and Transaction Information

When you place an order, WooCommerce records information required to process and manage the transaction. This may include:

• Products ordered
• Order value and currency
• Payment method used
• Order status
• Billing and shipping details
• Shipping method
• Discount or coupon information
• Refund and return records
• IP address and device information used during checkout

We use this information to accept payment, process orders, arrange delivery, provide customer service, prevent fraud and maintain required accounting records.

Payment Information

Payments are processed through the payment options enabled at checkout.

Payment providers may receive your name, billing information, order total and other information needed to authorize and process the transaction.

Horse Riding Store does not ordinarily store complete payment-card numbers or card-security codes in its WordPress or WooCommerce database. These details are submitted securely to the relevant payment provider. We may receive limited payment information, such as the payment method, transaction reference, payment status, card type and last digits of a card.

Each payment provider processes personal information according to its own privacy policy.

Account Information

If you create an account, we store the information associated with your profile, including your name, contact details, addresses and order history.

You can view or update much of this information through the My Account section. Website administrators and authorized support personnel may also access account information when necessary to manage orders, provide support, investigate security issues or comply with legal obligations.

You are responsible for keeping your account password confidential.

Information Collected Automatically

When you browse the website, certain technical information may be collected automatically, including:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Referring website
• Approximate location derived from the IP address
• Dates and times of visits
• Cart and checkout activity
• Login and session information
• Error, performance and security logs

This information helps us operate the website, maintain security, remember cart contents, understand website performance and diagnose technical problems.

How We Use Personal Information

We may use personal information to:

• Process and deliver orders
• Confirm payments and issue refunds
• Create and manage customer accounts
• Communicate about orders, returns or warranty claims
• Respond to questions and support requests
• Detect fraud, abuse and unauthorized activity
• Maintain website and account security
• Improve products, services and website performance
• Maintain financial, tax and business records
• Enforce our policies and terms
• Comply with legal and regulatory obligations
• Send marketing communications when you have requested or consented to them

Where applicable, we process personal information because it is necessary to fulfil a contract, comply with a legal obligation, pursue a legitimate business interest or because you have provided consent.

Product Reviews and Comments

If product reviews or blog comments are enabled, we may collect the information entered in the form, together with the visitor’s IP address and browser user-agent information.

This information may be used for moderation, security and spam detection.

Approved reviews or comments may be displayed publicly with the name or display name you submit. Do not include private information in content intended for public display.

Uploaded Media

If the website allows you to upload photographs for a product review, return or warranty claim, avoid uploading files containing embedded location information, such as EXIF GPS data.

We may use uploaded images to investigate a product issue, return, delivery problem or warranty claim. These images will not ordinarily be displayed publicly unless you submit them as part of a public review or give us permission.

Cookies and Similar Technologies

Cookies are small files stored on your device. We use cookies and similar technologies to operate essential website functions and, where enabled, understand or improve website use.

Essential Cookies

Essential cookies may be used to:

• Keep products in your shopping cart
• Maintain your website session
• Remember account login status
• Complete checkout
• Support security and fraud prevention
• Store cookie-consent preferences

WooCommerce cookies may include cookies such as:

• woocommerce_cart_hash
• woocommerce_items_in_cart
• wp_woocommerce_session_

These cookies help WooCommerce recognize cart changes and associate a shopping session with the correct visitor.

Account Cookies

When you log in, WordPress may set cookies that remember your login and display preferences. Selecting “Remember Me” may keep you logged in for a longer period. Logging out removes the applicable login cookies.

Analytics and Marketing Cookies

If analytics, advertising or social-media tools are enabled, they may use cookies or similar technologies to measure website activity or the effectiveness of marketing.

Where required by law, non-essential cookies will only be activated after you provide consent. You can manage available choices through the website’s cookie-consent controls and your browser settings.

Disabling essential cookies may prevent the cart, checkout or account features from working correctly.

Further information should be provided in our Cookie Policy.

Embedded Content and External Links

Pages or articles may include content from other websites, such as videos, maps, images or social-media content.

Embedded content may behave as if you visited the external website directly. The external provider may collect information, use cookies and monitor your interaction according to its own privacy policy.

Our website may also contain links to third-party websites. Horse Riding Store is not responsible for the privacy practices or content of external websites.

Who We Share Information With

We only share personal information when reasonably necessary to operate the store, deliver services, protect the business or meet legal obligations.

Recipients may include:

Payment Providers

Payment and transaction information may be shared with the payment provider selected during checkout to authorize payments, prevent fraud and process refunds.

Shipping and Delivery Providers

We may provide your name, delivery address, contact details and relevant order information to postal services, couriers, fulfilment providers or customs authorities.

Website and Technology Providers

Information may be processed by service providers that assist with:

• Website hosting
• Data storage and backups
• Website security
• Email delivery
• Contact forms
• Spam detection
• Performance monitoring
• Technical support

Professional and Legal Advisers

Information may be shared with accountants, insurers, auditors, legal advisers or other professional advisers where reasonably necessary.

Government and Regulatory Authorities

We may disclose information when required by law, court order or a valid request from a government, tax, customs, law-enforcement or regulatory authority.

Business Transfers

If the business is reorganized, sold or transferred, relevant customer information may be transferred as part of that transaction, subject to applicable privacy law.

We do not sell customers’ personal information for money. Certain analytics or advertising disclosures may be treated as “sharing” under some privacy laws. Where applicable, suitable consent or opt-out controls will be provided.

International Data Transfers

Some service providers may process information outside your country.

When required, we take reasonable steps to ensure that international transfers use appropriate safeguards and that service providers protect information according to applicable privacy requirements.

How Long We Retain Information

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on the type of information and may include:

• Order and transaction records: Retained for the period required for accounting, taxation, fraud prevention, warranties and legal compliance.
• Customer accounts: Retained while the account remains active or until it is no longer reasonably required.
• Pending, failed or cancelled orders: Retained for a limited period for administration, payment reconciliation and fraud prevention.
• Customer-service correspondence: Retained while required to handle the inquiry and maintain appropriate business records.
• Returns and warranty claims: Retained for the duration of the claim and any required legal or accounting period.
• Reviews and comments: May be retained while the content remains published or until removal is appropriate.
• Security logs: Retained for a limited period appropriate for security monitoring and investigation.
• Marketing preferences: Retained until consent is withdrawn or the information is no longer needed.

Some information may be anonymized rather than deleted. We may also retain information where necessary to establish, exercise or defend legal claims.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information held about you
• Request correction of inaccurate information
• Request deletion of eligible information
• Request restriction of certain processing
• Object to certain processing
• Request a portable copy of eligible information
• Withdraw consent
• Opt out of marketing communications
• Submit a complaint to an appropriate data-protection authority

These rights may be subject to legal exceptions. For example, we may retain order or transaction records where required for tax, accounting, fraud-prevention or legal purposes.

To submit a privacy request, contact us through the Contact Us page. We may need to verify your identity before completing the request.

Customers can also view and edit certain information through My Account.

Marketing Communications

We will send promotional emails only when permitted by applicable law.

You can unsubscribe using the link included in a marketing email or by contacting us. Unsubscribing from marketing will not prevent essential communications relating to orders, payments, security, returns or customer service.

Data Security

We use reasonable administrative, technical and organizational safeguards designed to protect personal information from unauthorized access, alteration, disclosure or loss.

However, no internet transmission or storage system can be guaranteed to be completely secure. Customers should use unique passwords and contact us promptly if unauthorized account activity is suspected.

Children’s Privacy

The website is intended for customers who can legally enter into a purchase agreement.

We do not knowingly collect personal information directly from children where parental or guardian consent is required by law. If you believe that a child has submitted personal information improperly, contact us so the matter can be investigated.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, service providers, business practices or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Material changes may also be communicated through an additional website notice where appropriate.