Shipping Policy
Last updated: 19 September 2026
Thank you for shopping with Horse Riding Store. This Shipping Policy explains how orders are processed, shipped and delivered.
Order Processing
Orders are normally processed within 10–15 business days after payment has been successfully received. Orders placed on weekends or public holidays will begin processing on the next business day.
Processing times may be longer during sales, holidays, new product launches or periods of unusually high order volume. If an item requires additional preparation or has a different dispatch time, this will be stated on its product page.
Once an order has entered the packing or shipping process, we may be unable to change or cancel it.
Shipping Destinations
We ship to the destinations available through the country and region selector at checkout. If a destination is unavailable during checkout, we are not currently able to ship to that location.
Some oversized or restricted products may not be available for delivery to every destination.
Shipping Charges
Available shipping methods and charges are calculated and displayed at checkout before payment is completed.
Free shipping applies only when it is expressly displayed on the website or during checkout. Free-shipping promotions may be subject to minimum-order values, eligible destinations, product restrictions or other stated conditions.
Estimated Delivery Times
Delivery estimates are shown during checkout or in the order confirmation. These estimates begin after the order has been processed and dispatched.
Delivery dates are estimates rather than guarantees. Delays may occur because of weather, customs inspections, carrier disruptions, public holidays, incorrect address information or circumstances outside our reasonable control.
Order Tracking
When tracking is available, customers will receive a shipping confirmation containing a tracking number or tracking link. Tracking information may require up to 48 hours to become active after dispatch.
Customers are responsible for monitoring their tracking information and ensuring someone is available to receive the parcel when required.
Address Accuracy
Please check the delivery address carefully before submitting your order. Horse Riding Store is not responsible for delays or failed delivery caused by incomplete or incorrect information supplied by the customer.
If you notice an error, contact us immediately through our Contact Us page. We cannot guarantee that an address can be changed after an order has entered processing.
Additional carrier charges resulting from an incorrect or incomplete address may be charged to the customer where permitted by law.
International Orders
International orders may be subject to customs inspections, import duties, taxes, brokerage fees or other charges imposed by the destination country.
Unless checkout expressly states otherwise, these charges are not included in the product price or shipping fee and are the customer’s responsibility. Customs requirements and delivery times vary by country.
If an international parcel is refused because duties or taxes were not paid, any eligible refund may be reduced by the original shipping cost, return shipping charges and fees assessed by the carrier, subject to applicable law.
Damaged, Missing or Lost Parcels
Inspect your order when it arrives. If the parcel or products are damaged, incomplete or incorrect, contact us promptly through our Contact Us page and provide:
- Your order number
- A description of the problem
- Photographs of the parcel, packaging and affected products
- A photograph of the shipping label
Please retain all packaging while the claim is being reviewed.
If tracking shows that a parcel was delivered but you cannot locate it, first check with household members, neighbours, reception areas and the carrier. Then contact us so we can help investigate.
Contact Us
For shipping questions, please contact our customer-support team through the Contact Us page and include your order number.
Nothing in this policy limits rights provided by applicable consumer law.