Terms and Conditions
Last updated: 19 September 2026
These Terms and Conditions govern your access to horseridingstore.com and purchases made from Horse Riding Store.
By using this website or submitting an order, you agree to these Terms and Conditions, our Privacy Policy, Shipping Policy, Returns and Refunds Policy and Warranty Policy.
Website Use
You may use this website only for lawful personal or business-shopping purposes.
You must not:
- Use the website for unlawful or fraudulent activity
- Attempt to gain unauthorized access to the website or its systems
- Introduce malicious software or disruptive code
- Scrape, copy or commercially exploit website content without permission
- Submit false account, payment or delivery information
- Interfere with the website’s normal operation
We may restrict or terminate access where misuse, fraud or security risks are reasonably suspected.
Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activity conducted through your account.
Information submitted during registration or checkout must be accurate and current. Notify us promptly if you believe your account has been accessed without authorization.
Product Information
We make reasonable efforts to present accurate product descriptions, dimensions, materials, colours and photographs. Screen settings, lighting and natural material variations may cause minor differences.
Leather, bamboo, wood and other natural materials can vary in grain, shade, markings and texture. These normal variations are not necessarily defects.
We may correct product information, prices or availability without prior notice.
Sizing and Fitting
Size charts and fitting information are general guidance. Individual body shapes, horse conformation, riding disciplines and personal preferences vary.
Customers are responsible for selecting suitable sizes and products. Professional fitting is strongly recommended for saddles, riding helmets and other safety-sensitive equipment.
A saddle’s suitability cannot be determined solely from online measurements. Changes in a horse’s condition, muscle development or weight may also affect saddle fit.
Safety Information
Equestrian and polo activities involve inherent risks. Products must be used only for their intended purpose and in accordance with their instructions.
Customers are responsible for inspecting equipment before every use and discontinuing use if there are signs of damage, excessive wear or unsafe performance.
No helmet or item of protective equipment can prevent every injury. Helmets must comply with the standards required for the rider’s location and discipline and should be professionally fitted.
Prices and Taxes
Prices are shown in the currency displayed on the website. Applicable taxes, shipping charges, duties or other fees will be shown at checkout where available.
We may change prices at any time before an order is accepted. If a clear pricing or technical error occurs, we may cancel the affected order and issue a full refund.
Orders and Acceptance
Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean the order has been accepted.
We may refuse or cancel an order because of:
- Product unavailability
- Payment failure
- Suspected fraud
- Incorrect pricing or product information
- Shipping restrictions
- Quantity limits
- Legal or regulatory requirements
If payment has already been collected for a cancelled order, it will be refunded to the original payment method.
Payments
Customers must use an authorized payment method and provide accurate billing information.
Payments are processed by third-party payment providers. We do not control the time required by banks or payment providers to authorize, decline, reverse or refund transactions.
Shipping and Delivery
Shipping is governed by our Shipping Policy. Delivery dates are estimates unless expressly guaranteed in writing.
Responsibility for a shipment transfers according to applicable law and the delivery terms presented during checkout. Customers must provide complete and accurate delivery information.
Returns and Refunds
Returns, exchanges and refunds are governed by our Returns and Refunds Policy.
Products should not be returned without authorization and return instructions from our customer-support team.
Warranties
Eligible products are covered according to our Warranty Policy and any additional manufacturer warranty supplied with the product.
Warranty coverage does not replace rights provided by applicable consumer law.
Intellectual Property
The website’s design, photographs, product descriptions, graphics, logos and other original content belong to Horse Riding Store or its licensors.
Content may not be reproduced, modified, distributed or used commercially without prior written permission.
Third-Party Services
The website may use or link to third-party services, including payment processors, delivery companies and external websites. Their services may be governed by separate terms and privacy policies.
We are not responsible for third-party content or services outside our reasonable control.
Limitation of Liability
To the maximum extent permitted by law, Horse Riding Store will not be responsible for indirect or consequential losses arising from website use, delivery delays outside our reasonable control, product misuse, improper fitting or failure to follow safety instructions.
Nothing in these terms excludes liability that cannot legally be excluded, including mandatory consumer protections.
Changes to These Terms
We may update these Terms and Conditions when our services, policies or legal obligations change. The version published when an order is placed will generally apply to that purchase unless the law requires otherwise.
Governing Law
These terms are governed by the laws applicable to the legal entity operating Horse Riding Store. Customers may also have mandatory rights under the laws of their place of residence.
Contact Us
For questions about these terms or an order, contact us through the Contact Us page.