Warranty Policy
Last updated: 19 September 2026
Horse Riding Store stands behind the quality of the products it sells. This Warranty Policy explains the limited warranty offered for eligible products.
Warranty Period
Unless a product page or manufacturer warranty states a longer period, eligible products are covered against manufacturing defects for 90 calendar days from the recorded delivery date.
A manufacturer’s separate warranty may provide additional coverage. Where applicable, the manufacturer’s warranty documentation will govern that additional coverage.
What the Warranty Covers
The limited warranty covers confirmed defects in materials or workmanship that existed when the product was supplied.
Depending on the product, examples may include:
- Premature separation of properly bonded components
- Defective stitching not caused by wear or misuse
- Faulty fasteners, buckles or fittings
- Material defects affecting normal intended use
- A product that materially fails to match its stated specifications
The appearance of a problem does not automatically establish a manufacturing defect. Products may need to be inspected before a warranty decision is made.
What the Warranty Does Not Cover
The warranty does not normally cover:
- Normal wear and tear
- Accidental damage or impact damage
- Damage caused by incorrect sizing or fitting
- Misuse, abuse, neglect or improper storage
- Unauthorized repairs, alterations or modifications
- Failure to follow care and maintenance instructions
- Damage caused by water, chemicals, excessive heat, mould or pests
- Cosmetic scratches, colour changes or natural-material variations
- Products used for a purpose other than their intended use
- Damage occurring after the product’s reasonable service life
Product-Specific Exclusions
Saddles: Discomfort or poor fit is not necessarily a manufacturing defect. Saddles should be assessed by a qualified saddle fitter. Damage caused by an unsuitable fit, incorrect girthing, lack of maintenance or unauthorized alteration is not covered.
Riding helmets: Damage caused by a fall, drop, collision or other impact is not a manufacturing defect. A helmet subjected to an impact must be removed from service. Helmets will not be repaired under warranty; an approved claim will be resolved through replacement or refund as appropriate.
Boots and shoes: Normal creasing, sole wear, scuffing and damage caused by improper sizing, riding conditions or inadequate care are not covered.
Polo mallets: Wear and breakage caused by normal ball contact, hooking, collision, misuse or accidental impact are not covered unless inspection confirms an underlying manufacturing defect.
Knee guards and protective equipment: Surface wear, impact damage, incorrect fitting and deterioration caused by improper cleaning or storage are excluded.
Making a Warranty Claim
Stop using the product if continued use could cause injury or additional damage.
Submit the claim through our Contact Us page and provide:
- Your order number and contact information
- The product name
- A clear description of the problem
- The date the issue was first noticed
- Clear photographs or video showing the product and defect
- Any other information reasonably requested for assessment
Do not send a product back until return authorization and instructions have been provided.
Assessment
We may request additional photographs, arrange a physical inspection or refer the product to the manufacturer or a qualified specialist.
The customer must not continue using, modify or attempt to repair the product while the claim is being considered.
Available Remedies
If a claim is approved, Horse Riding Store may provide an appropriate remedy, such as:
- Repair, where safe and practical
- Replacement with the same or a comparable product
- Store credit
- A partial or full refund
The remedy will depend on the product, the nature of the defect, product availability and applicable consumer law.
Shipping Costs
When a manufacturing defect is confirmed, Horse Riding Store will cover reasonable authorized return or replacement shipping costs where required.
Unauthorized shipping charges, expedited services or returns sent without instructions may not be reimbursed.